Chances are, you are not realizing all the revenue you are entitled to from your operations. Why? because you don’t bill for it. You incur all the costs related to the commodity—generating or buying it, transporting and delivering it, and servicing it—but too often the revenue remains unrealized. The causes for this vary from gaps in your infrastructure or internal processes and controls, to information technology shortcomings, theft, and fraud. What’s more, tighter regulations are making it increasingly difficult to recover revenue later on when you’ve finally discovered where the leak occurred and who to bill for the energy.
Revenue leakage can occur anywhere in your meter-to-cash process. We’re not talking about quantifiable
technical or engineering loss—but rather the revenue that is being mismeasured, underbilled, or simply uncollected.
To help you recover your past losses and realize all your current and future revenue, we offer a proven process and proprietary toolset for figuring out where you are losing money, how much you are losing, and how to fix the leaks.
Together, we develop your plan that is tailored to get you where you want to be. From there, you decide how you would like us to participate in implementing the plan and supporting your operations.
WHAT WE OFFER
Revenue Assurance Service (RAS) The industry-leading revenue assurance analytics engine bundled into a turnkey operational solution—developed and offered in partnership with Itron, Inc.
- Data analysis
- Operations and process analysis
- Systems and process improvement
- Opportunity quantification
- Case management and operations support
- Recovery (back-bill) prioritization
- Leak prevention through systems and operations improvement
- Collections strategy and enablement through our Customer Operations Practice
CREATE REVENUE AND LIFT EARNINGS
If you are like most utility companies, you have already squeezed every ounce of efficiency out of your operations to the point where if you are asked to do any more work with any fewer resources, you’ll soon be doing absolutely everything with absolutely nothing! Why not try something a bit easier on your people? Bill and collect for all the energy that flows through your system.
The opportunity exists to bring significant revenue and earnings lift by recovering revenue lost through gaps in your meter-to-cash process. The potential is staggering. We’ve all seen the numbers, and they’re only getting bigger. Let us help you implement a productive revenue assurance program that gets you trending in the right direction and enjoying significant earnings lift. You will see real hard-dollar benefits that result in increased earnings per share.
IDENTIFY LEAKS AND PRIORITIZE ACTION
Combining the best of Bass’s operational expertise with Itron’s industry and technical leadership, Bass in partnership with Itron has developed an automated approach to finding unbilled revenue. Using our proprietary analytical tools to examine your utility data and our years of hands-on experience to assess your operations, we identify, quantify, and track revenue leaks in your processes and systems. The single biggest issue in the revenue assurance challenge is finding the loss. Today’s utilities have thousands to millions of customers, accounts, premises, meters, service points, reads, and financial transactions, and a myriad of complex rate structures. The ability to systematically interrogate massive amounts of data with analytics that can sniff out and quantify the operational leaks and sift out false positives is the key. Once your leaks are identified we work with you to prioritize next steps according to your revenue assurance goals, your specific challenges, and the resources you have to address them.
RECOVER AND PREVENT LOSSES
Once we’ve identified where your revenue leaks are happening, we can help you solve them in three ways. First, we can help you back-bill for what you’ve failed to bill customers in the past, subject to regulatory and jurisdictional rules, internal policies, and external pressures. Second, we can help you begin billing customers correctly for the energy they are actually using going forward. This is typically where the largest financial benefits occur. Third, we can help you prevent future leaks by pinpointing the causes of the leaks and correcting what causes them in the first place.
CREATE A REVENUE ASSURANCE TEAM
Revenue losses in most utilities businesses are rooted in a lack of ownership and accountability for revenue across the meter-to-cash process. Few companies view the problem holistically, and as a result many never realize the extent of their losses. It’s a problem of structure: no one person or team is given ownership of the problem. Most of the time losses go unchecked because few companies can spare the staff and resources across all the departments involved: from engineering, transmission/distribution, field operations, and metering to the call center, rates, billing, and collections. We help you assemble a revenue assurance team to assess and control the situation. Or we can step in to fill that role for you, leveraging our revenue assurance experience, tools, and partnerships, and leaving your valuable employees in a position to do what they do best.
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